When I was a young adult I worked as a bank teller for six years. Teller work is a no-brainer choice for high school graduates with virtually no experience who loathe flipping hamburgers and would like to earn more than minimum wage, sometimes earning up to two times as much as those burger geeks. And you go home smelling of money! What could be better than that!
What I didn't know about teller work, and didn't REALLY know until I started banking jobs in the US Midwest, was that bank tellers take a horrible, horrible amount of abuse. During a given work-week in any of the subsequent jobs I held, even including that one time I was told that the use of the word "ladies" is offensive to my female co-workers, I was exposed to less than a tenth of the abuse I'd receive in a typical week at the bank. And here I'll tell you why:
1. No one wants to be at the bank
You work at Starbie's, 95% of your guests want to be there. You work at Bed, Bath & Beelzebub and a good chunk of your clients are just THRILLED about new bedding line or a $9.99 nose hair trimmer. Or you work with no customers and get some grumbling, but most of it is contained. But nobody, noBODY ever wants to be at the bank ever ever ever.
2. People are assholes
Or something like that. In a given week I could expect to receive three or four demoralizing, chastizing, ground-you-downs from clients who had obviously just come from having their private parts stapled together. I don't NEED to show you my driver's license. No, I am NOT overdrawn. I have NEVER had to sign for cash back before. And one of my favourites: I have TOO MUCH MONEY in this bank for you to be asking me to do that -- "that" usually being filling out a cheque or deposit slip. Which: I know. SO gruelling.
But that is not all. When you are in banking, you meet, as I have done many, many, manymanymanymany times, you get to meet the crazy.
In 1996 I worked for a bank called, let's say, The First United Bank of Kansas City, an institution with only one branch yet an amazing capacity to attract crazy people.
And here is where I tell you about Anita.
Anita was a small black woman of indeterminate age, looking about 50 yet she received a social security cheque from the US government. Antia was a goddess and wore a dot of red nail polish in the centre of her forehead. And she owned the bank.
Ok, not REALLY "for real" really, but she said she did.
Anita constantly complained to us about the way we treated her, or about the way some other employee treated her, and she was curt and poisonous and more than just a little bit scary. And she complained not only to us, but to The Federal Deposit Insurance Corporation (FDIC), a government arm that insures the clients of American financial institutions against bank losses.
This went on and on. Anita was abusive and strange, and we'd do our best to not piss her off. Several times we had to have the police escort an abusive Anita from the bank, and she finally sent a quarter-inch thick facsimilie to the FDIC outlying her complaints and how she was going to kill each and every single one of us. She OWNED the bank, damnit!
It seemed that Anita did not know my name, and I was pleased. I did not want her to know my name. But she did point out our Vietnamese teller, Eva, in her death threat by saying "I'm gonna get the little yellow one too."
AWSOME.
So the bank wrote her a letter giving her 45 days to shut her account and make arrangements to have her government cheque go elsewhere, otherwise we'd shut the account, send any remaining funds to her address (a PO box), and refuse any more of her social security money. And she was not welcome in the bank; Anita had to come to the drive through window. The drive through window where Shiz worked.
DOUBLE AWESOME.
So of course she came one day. The drive through was busy but as soon as she was standing in front of me, between the client I'd been helping and the window, I dropped everything. I would do nothing to piss this woman off.
And I was super-sweet, tho I did call our manager, Ted, to let him know that she was in the drive through. He came down with several other spectating employees and had the following "conversation" with her through the radio:
Ted: Anita, we are closing your account.
Anita: (going batshit) You can't do that, you can't close my account, I own this bank, I will call ...
Ted: ANITA. We are CLOSING YOUR ACCOUNT.
Anita: Oh hell no. You ain't gonna do that -- I will call the police. You can't shut down my account, just see if you can close my account ...
Ted: ANITA. WE ARE CLOSING. YOUR ACCOUNT.
Anita: No you're not, I'll call the FDIC ...
Ted: You can call JESUS CHRIST for all I care. We are still closing your account.
I had to bite my tongue to keep from laughing at that point. Do not! Piss off! The crazy!
SO. Months passed, we closed the account and I never saw Anita. And one day I answered a phone call in the drive through and (FUCK) USED MY OWN NAME (FUCK FUCK FUCK) so of COURSE it had to be her. It was.
Anita: Hello Shiz, this is Anita. Now you know that I own the bank, right?
Shiz: Well hi, Anita! (Please don't kill me!) Yes, I know that.
Anita: Well I called the FDIC, and they said that if I own the bank, then there is an account somewhere where they would put all my money from owning the bank. I need you to find that account for me, and close it, and write me a cheque for the amount, and send it to me at ...
Shiz: (Super. Sappy. Sweet.) Oh, I'm so sorry, Anita, but I wouldn't know how to *do* that. That's not something I know anything about, I'm sorry. If you want I can connect you to our manager, Ted, and he'd be able to find that out for you.
Anita: No, that's ok. (hangs up)
DAMN.
The woman really did think that she owned the bank.
CRAZY.
Also, I am not too proud to admit that when I saw Anita in the neighborhood, I hid.
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